Providence Responds to ONA Lawsuit


photo: Providence

Providence apologizes to its caregivers and their families who have been affected by recent paycheck issues. We take these issues incredibly seriously and we are working daily to identify and resolve reported issues. To ensure our caregivers are kept whole during this unfortunate disruption, we are running off-cycle paycheck batches daily as needed, with the correct retroactive pay.

Here’s what happened: In early July, Providence implemented a new enterprise resource planning system – known as Genesis — to improve administrative processes, including human resources, timekeeping, and payroll. Previously, multiple systems, including some outdated technology, had been used resulting in a fragmented experience and requiring manual processes.

As of today, less than 2% of Providence caregivers in Oregon continue to experience incorrect pay, specifically related to pay differentials and premium pay. These remaining issues are being resolved as quickly as possible. Oregon Nurses Association (ONA)’s suggestions that Providence is “robbing workers” and intentionally underpaying its caregivers are completely and utterly false.

Again, we deeply regret that some valued caregivers, and their families, have had to bear any financial hardship, anxiety or disruption as a result of this transition. As an employer, providing accurate and timely pay for caregivers’ time and talents is one of the most fundamental roles we play.

The Providence Mission calls us to care for all. This includes our caregivers. We are absolutely committed to doing everything we can to resolve the remaining outstanding issues as quickly as possible. We also remain profoundly grateful to our caregivers for their patience and for all they do to serve patients in need.

Gary Walker
Director, Communications – Providence Oregon